Privacy policy

Who we are

Homebody Cat Care of Witney, Oxfordshire is the data controller for the information described here. You can reach us at hello@homebodycatcare.co.uk or on 07518 876 941.

What we collect

• Contact details, your name, address, phone number and email address.
• Booking details, your travel dates, the number of visits you want, and your emergency contact.
• Information about your cat, name, age, routine, feeding instructions, medication, temperament, and your vet's details.
• Information about your home, access arrangements, alarm codes, and anything else needed to get in and look after the place safely.
• Photographs taken during visits, sent to you as part of the Visit Note.
• Payment records, invoices and bank transfer references. We never see or store your card details.

Why we collect it, and our lawful basis

Most of it is processed to perform our contract with you, we cannot feed your cat without knowing where she lives and what she eats. Alarm codes and access details are processed on the same basis.

We keep basic records of past bookings under our legitimate interests, so that returning customers do not have to explain everything again, and to meet our obligations to our insurer.

We keep invoices for six years because HMRC requires it.

We look at website statistics under our legitimate interests, to find out which pages are worth keeping. Nothing is stored on your device to do it, so there is nothing to consent to, and you can object at any time using the email address below.

We only send marketing if you have asked us to, and you can stop it at any time by replying and saying so.

Who else sees it

• Vercel, who host this website and run the analytics described below. They process standard server request data, the pages viewed on this site and the approximate location they were viewed from, on servers outside the UK under the UK addendum to the EU standard contractual clauses.
• Your vet, only if your cat needs treatment while you are away.
• Anyone you nominate, for example a partner or neighbour you have asked us to copy in on Visit Notes.

We do not sell your data, and we do not share it for anyone else's marketing.

Keys and access details

Keys are stored securely and are never labelled with your name or your address. Alarm codes and access notes are kept separately from your address. When a booking ends we either return your keys or, if you have asked us to hold them for next time, we confirm that arrangement with you in writing.

How long we keep it

• Enquiries that do not become bookings: 12 months.
• Customer and cat records: for as long as you are a customer, and 24 months after your last booking.
• Access codes and key details: deleted when you tell us you no longer want us to hold your keys.
• Invoices and accounting records: 6 years, as required by HMRC.
• Visit Note photographs: 90 days, unless you ask us to delete them sooner.

Photographs of your cat

Photographs taken during visits are sent to you and are not used anywhere else. If we would ever like to use one on this website or on social media, we will ask you first, every time, and a no is a perfectly good answer that will not affect your booking.

Cookies and analytics

This website sets no cookies. We use Vercel Web Analytics to count how many people visit and which pages they read. It stores nothing on your device. That is why there is no cookie banner here. There is no cookie to ask you about.

What it records is the page you looked at, the site you arrived from, roughly where in the country you are, and what kind of device and browser you used. It does not record your name, your email or your IP address, and it cannot follow you to other websites. There is no advertising side to it, so none of it builds a profile for anyone to sell to.

Visits are grouped together using a code worked out from the request itself rather than anything saved on your device, and that code is thrown away after 24 hours. So we can see roughly how many people came on a given day, but not that you came back the following week.

There are no other third-party embeds. Fonts are served from our own domain rather than someone else's. That is also why there is no enquiry form here: an embedded form would set cookies we would then have to ask you about. You can ring, email or message us instead.

Your rights

Under UK GDPR you can ask us for a copy of what we hold about you, ask us to correct it, ask us to delete it, object to how we are using it, or ask us to restrict what we do with it. Email hello@homebodycatcare.co.uk and we will respond within one month.

If you are not happy with how we have handled it, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

If we change anything material here we will update the date at the top of this page. Our terms of service cover the rest of the arrangement between us.